Frequently asked questions
Answers to common questions about pricing, onboarding, compliance, and day-to-day use.
How quickly can we get started?
Most teams can start immediately. We help you import key data and train users in stages so your team can go live with minimal disruption.
Do you charge setup or onboarding fees?
No mandatory setup fee. You pay for usage and can add optional modules when needed.
Are there long-term contracts?
No. Billing is monthly, with flexible terms so you can adapt as your business changes.
Does the system support secure online payments?
Yes. You can collect card and bank payments through integrated payment workflows designed for security and speed.
Can we use Funeral Diary for only part of our workflow?
Yes. Many firms start with core case management and add donations, online payments, or memorial tools later.
Is support included?
Yes. Ongoing support is included, with guidance during onboarding and practical help as your team grows.
Is our data backed up and secure?
Yes. We use secure hosting, controlled access, and robust operational processes to protect your business and client data.